Returns
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Weāre more than happy to accept returns within 30 days of ordering. Please return your item unused and in its original condition, including labels and tags, with proof of purchase. Youāll be responsible for any return postage costs. We donāt offer exchanges. If youād like to swap an item, please place a new order online. Items that donāt meet our returns terms and conditions may not be refunded. Unless ordered items are faulty, we wonāt refund any delivery postage costs.
For help with your return, contact our customer service team on 01208 869924, or email info@annscottage.com.
By Post
To return an item by post, go to our returns portal where youāll be able to print your returns label. Youāll need your Order ID, name and address. This service costs Ā£3, which weāll deduct from your refund on completion of your return. For returns worth Ā£300 or more, we recommend using a tracked and signed for service. All returns are the responsibility of the sender. We wonāt be able to process refunds until the items are received by our returns department.
Returns PortalInternational Returns
We recommend using a tracked and signed for service, as weāre unable to process refunds until items have been received safely. Contact our customer service team on 01208 869923Ā or Email onĀ info@annscottage.com for help with your return.
In Store
You can return items ordered from annscottage.com to one of our stores, but please note that the store will have to send your items to our returns department where theyāll be processed. We wonāt be able to process any returned items in-store. Please include your Order ID with your items, which will be processed by our returns department as soon as they reach our website office, usually within 5 working days.
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