FAQs

Unfortunately, we are not currently able to offer this service. Please accept our apologies for any inconvenience caused.

Click here for all our delivery information.

Your order dispatch confirmation email will contain your shipment tracking number and courier details. Please visit the appropriate courier website, and use the tracking number to track your shipments progress

All returns should be sent to the following address:

Returns Department
Ann’s Cottage Website Department
Unit 2A St Columb Industrial Estate
St Columb Cornwall
TR9 6SF

You have 30 days from receipt of your order to return any unwanted goods. For further returns information, please visit our Returns page.

Please contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com

Yes, you can return your items to one of our shops. Please note the shop will only be able to act as a post office, they will not be able to deal with an exchange or refund of money.

Click here for store addresses and opening times.

No – we are happy to welcome guests on our website.

Checking out an order is simpler as all your details are automatically populated at the checkout.

Easy. Click here and follow the simple steps.

You can complete a password reset or give our Customer Service Team a call (Monday-Friday, 0900-1700) on 01208 869924.

All the information you share with us is secure, private and confidential. At no point will we share your personal information without your consent.

We do offer a price match on wetsuits for online orders only (not for in store purchases). The product must be identical (same season, colour, design, etc.), and be in stock in the required size on the competitors website.

Please feel free to contact our Customer Service Team on 01208 869924 or via email on info@annscottage.com between Monday-Friday, 0900-1700, and we will be happy to see if we still have the item available in any of our stores.

Please feel free to contact our Customer Service Team on 01208 869924 or via email on info@annscottage.com between Monday-Friday, 0900-1700, and we will be happy to see if we still have the item available in any of our stores.

All products purchased from Ann’s Cottage carry the full manufactures warranty unless sold as a “no warranty” item. In the extremely unlikely event the manufacturer is no longer in business, Ann’s Cottage will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please contact the Customer Service Team on 01208 869924 or email on info@annscottage.com with any questions.

Unfortunately, we are not currently able to offer this service. Please accept our apologies for any inconvenience caused.

Unfortunately, once your order has been completed it is not possible to change or add items to your order. However, please feel free to contact our Customer Service Team (Monday-Friday, 0900-1700) to see if there is an alternative way that we can assist..

We do offer a deliver to store service to several of our stores. To find out more, please follow the Click & Collect link.

The UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We will accept confirmation of order cancellation via telephone if your order is submitting and yet to be dispatched as well as email or letter. If your order has been dispatched, you must write a letter or send an email to us to request cancellation. The letter can be sent within the parcel of goods being returned. You must include your order number, name and billing address. We will cancel and fully refund the order including original postage costs as long as the whole order is returned. You will be refunded within 30 days. All letters and parcels should be returned to Ann’s Cottage Cancellations Department, the full address is displayed below;
Cancellations
Ann’s Cottage Website Department
Unit 2A St Columb Industrial Estate
St Columb
TR9 6SF
Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

We accept most major credit/debit cards that are UK Registered, Paypal, Amazon Pay, Klarna and Ann’s Cottage E-Gift Cards. Unfortunately at this time we do not accept American Express.

The CV2 is the last three numbers contained in the signature strip on the reverse of your card.

Click here for delivery information.

- The carrier may have experienced a delay. In which case the tracking information should display any delays and the new delivery date.
- Your parcel has been left with a neighbour.
- Your parcel has been left in a safe place (if you specified this in the delivery notes).

Please feel free to contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com for further assistance.

We deliver to most destinations in the world but the Country must have the infrastructure to support tracking. If your country is not on the list then please contact the Website Team on 01208 869924 or Email on info@annscottage.com.
*We regret that we cannot send the following items internationally; Bodyboards, Surfboards, Skateboards and Luggage.

We post from our base here in the UK so you wouldn’t pay Customs and Import Duties inside the European Union. However, outside the Union, charges may apply when the goods reach their destination. We don’t have any control over the amounts charged.

Yes we do deliver to BFPO addresses but please note delivery may take a little longer.

If your order has not yet been completed and dispatched, we will be able to amend your delivery address. Please contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com, and we will be happy to assist.

We are unable to check all delivery addresses so it is your responsibility to ensure that all delivery details are entered correctly. Ann’s Cottage are not responsible for any delays or failed deliveries that might occur by providing wrong or incomplete details.

All returns should be sent to the following address:

Returns Department
Ann’s Cottage Website Department
Unit 2A St Columb Industrial Estate
St Columb Cornwall
TR9 6SF

Please contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com, and we will be happy to assist.

You have 30 days from receipt of your order to return any unwanted goods. For further returns information, please visit our Returns page.

We offer a quick, safe, and reliable returns service for £3. This will then be deducted from your refund upon completion of your return.

Simply head to our Royal Mail Returns Portal This is a fully tracked service allowing your return to be processed quickly and securely.

Unfortunately we do not offer Royal Mail international returns, so the cost of returning the item would need to be covered by yourself if you are returing from outside of the UK. We suggest that you opt for a tracked or signed for service as we will be unable to process any refund until the item has arrived back with us.

All international returns should be sent to the following address:

Returns Department
Ann’s Cottage Website Department
Unit 2A St Columb Industrial Estate
St Columb
Cornwall
United Kingdom
TR9 6SF

We aim to process all returns within 48hr of receipt. The money will be back in your account within 3-working days.

Please contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com.

Yes, you can return your items to one of our shops. Please note the shop will only be able to act as a post office, they will not be able to deal with an exchange or refund of money.

Our Ann's Cottage store gift cards are valid for a period of 12 months from the date of activation.

Our Ann's Cottage E-Gift cards are valid for a period of 12 months from the date of activation.

Unfortunately, Ann's Cottage store gift cards cannot be spent online, and can only be redeemed in store. We do offer E-Gift cards which are for online use only.

We can not be held liable for lost or stolen cards – protect this as you would your cash.

Click & Collect is a service that allows you to buy on-line and collect purchases for FREE in selected Ann’s Cottage Stores. Items ordered on this service will take 2-3 days from point of purchase to be available for collection in your selected store.

Select stores only. Store of choice can be selected during checkout process

Your order will reach the store 2-3 days after you place your order. You will receive and automated email to confirm when your order will be in store and ready for collection. Our Customer Services team will be in touch if there are any problems with your order but please note that during busy periods, i.e. Christmas, Sale or Holiday periods, it may take a little longer.

You will receive two Emails – one to confirm we have received your order and one to confirm when your order will be available for collection.

We will hold your parcel in store for 28 days. After this period a member of our Customer Services Team will contact you to ask if you still require the items and would like them posting to you. Please note that orders valued at less than £60 would incur a £3.50 delivery charge which would need to be paid before the order could be posted to you.

Yes. They will need to bring your order confirmation (either on paper or on a phone/mobile device) and a form of ID, i.e. driving licence, work related ID card, bank card, etc.

You may return any item purchased with annscottage.com to any of our stores – this includes Click & Collect orders. Please note the store can only pass the items back to the Website Customer Service Team who will deal with any refunds or queries. Please ensure that you include your details and instructions with the return so our team can deal with the return promptly. All refunds are processed within 24 hours of receipt by the returns team.

Please ensure that you speak to a staff member in store so they are aware that you are trying items on which have already been purchased.

Yes. The item will need to be returned to the website customer service team (which the store can arrange for you) who will then handle your refund. Therefore, please ensure that you enclose your completed returns form, so that our staff can identify the order upon receipt. We aim to process all returns within 48hr of receipt. The money will be back in your account within 3-working days.

For most stores there is transport between the store and the website returns team on a daily basis so it should be a maximum of 48 hours before you receive your confirmation of refund. The exceptions to this are our stores in Falmouth and Bude as we only have transport three days per week so there may be a slight delay if the return is coming through either of those stores.

You have 28 days from collection date to return the item in store or to our return address for a refund (All web order refunds are dealt with by our website customer services team and cannot be dealt with in store). Each order comes with a returns form printed on the back of your invoice, which should be completed and enclosed in with the item(s) being returned for a refund.

Once your refund has been processed, you will receive an automated email to confirm this.

Please contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com.

Please contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com and they will look at your request.

It will be no problem to post the parcel to you. For UK orders valued at £60 and above, the parcel would be posted to you on a 2-3 day service with Royal Mail, free of charge. For orders below £60 a charge of £3.50 would be made prior to posting the parcel to you.