Our UK based customer service team are available to help you Monday - Friday, 9am-5pm on 01208 869923, or you can email us any time at info@annscottage.com and we will reply to you as soon as possible to answer your query. 

You can apply your discount at the checkout on your first full priced order. Please note that there are some exclusions for this discount, these are SALE, Clearance, Yeti, SUPs, Kayaks & Gift Cards.

We offer a ‘Deliver to Store’ service at selected stores – please select this at the checkout if this is your preferred shipping method – there is no charge for this service.

Click Here for all our delivery information and prices.

Your order dispatch confirmation email will contain your order tracking number and courier details. Please visit the appropriate courier website and use the tracking number to track your order progress.

You have 30 days from receipt of your order to return any unwanted goods – these must be returned in original new condition with all tags attached/packaging intact. For further returns information, please visit our Returns page. 

Please see link to our returns portal for more info

Please contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com 

Yes, you can return your items to one of our stores. Please note the store will only be able to act as a post office they will not be able to process your return/refund. Your return will be processed once your order reaches our Returns department – this may take up to 48 hours.

In the unlikely event that this occurs, please call us on 01208 869923 or email your details to info@annscottage.com as we will need to raise an investigation with our courier partner. We will endeavour to resolve any issues as soon as possible but please note this can take up to 28 days for full investigations.

Once your return reaches our Returns Department back at our warehouse, we aim to process returns within a 48 hour window. Refunds can take up to 5 working days to appear in your original payment method – this can be a little longer for international payments. We will send you an email confirmation as soon as we refund your order to keep you updated.

Visit our delivery page for more details

If you’d like to add a SafePlace, then you can do this direct with the courier using their app or website. 

We deliver to most destinations in the world but the Country must have the infrastructure to support tracking. If your country is not on the list then please contact the Website Team on 01208 869924 or Email on info@annscottage.com.

*We regret that we cannot send the following items internationally; Bodyboards, Surfboards, Skateboards and Luggage.*

We post from our base here in the UK so charges may apply when the goods reach their destination. We do not have any control over the amounts charged as this differs depending on delivery location. 

If your order has not yet been completed and dispatched, we will be able to amend your delivery address. Please contact our Customer Service Team (Monday - Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com, and we will be happy to assist.

We are unable to check all delivery addresses so it is your responsibility to ensure that all delivery details are entered correctly. Ann’s Cottage are not responsible for any delays or failed deliveries that might occur by providing wrong or incomplete details.

‘Deliver to Store’ is a service that allows you to buy on-line and collect purchases for FREE in selected Ann’s Cottage Stores. Items ordered on this service will take 2-3 days from point of purchase to be available for collection in your selected store.

Select stores only offer this service. Store of choice can be selected during checkout process. 

Your order will reach the store 2-3 days after you place your order. You will receive an automated email to confirm when your order will be in store and ready for collection. Our Customer Service

team will be in touch if there are any delays with your order but please note that during busy periods, i.e. Christmas, Sale or Holiday periods, it may take a little longer.

You will receive two emails – one to confirm we have received your order and one to confirm when your order will be available for collection.

We will keep your order in store for 30 days.

Yes they can but they will need to bring your order confirmation (either on paper or on a phone/mobile device) and a form of ID, i.e. driving licence, work related ID card, bank card, etc.

You may return any item purchased with annscottage.com to any of our stores – this includes ‘Deliver to Store’ orders. Please note the store can only pass the items back to our Web Customer Service Team who will deal with any refunds or queries. Please ensure that you include your details and instructions with the return so our team can deal with the return promptly. All refunds are processed within 48 hours of receipt by the returns team.

We offer a quick, safe, and reliable returns service for our UK returns for just £3. The returns fee will be deducted from your refund upon completion of your return. Simply head to our Royal Mail Returns Portal This is a fully tracked service allowing your return to be processed quickly and securely.

**Please note, Orders of £300+, Oversized orders such as Surfboards/BodyBoards/Luggage etc cannot be returned via the portal, please call our team on 01208 869923 to arrange this with us**

We do not offer a Royal Mail international returns, so the cost of returning the order would need to be covered by yourself if you are returning from outside of the UK. When returning your order we suggest that you opt for a tracked or signed for service as we will be unable to process any refund until the item has arrived back with us. All international returns should be sent to the following address:

Returns Department

Ann’s Cottage Website Department

Unit 2A St Columb Industrial Estate

St Columb

Cornwall

United Kingdom

TR9 6SF

We do not currently offer exchanges so if you need a different size etc, please return your original order for a refund and place a new order on our website.

Please contact our Customer Service Team (Monday-Friday, 0900-1700) on 01208 869924 or email on info@annscottage.com.

Unfortunately, we are not able to offer this service. Please accept our apologies for any inconvenience caused.

Once your order has been completed it is not possible to change or add items to your order. However, please feel free to contact our Customer Service Team (Monday-Friday, 0900-1700) to see if we can help.

We will send you a dispatch confirmation and tracking details as soon as your order is on the way.

Unfortunately once your order is placed, we are unable to edit or cancel any orders.  We apologise for any inconvenience that this may cause.

Physical store gift vouchers can only be used in our store locations. Digital gift cards that are issued by email are for online use only.

We cannot be held liable for lost or stolen cards – protect this as you would your cash.

Our Ann's Cottage store gift cards & digital E-Gift cards are valid for a period of 12 months from the date of issue.

Ann's Cottage store gift cards cannot be spent online, and can only be redeemed in store. We do offer E-Gift cards which are for online use only.

We accept Credit & Debit cards (excluding AMEX), PayPal, ApplePay, Klarna & AmazonPay.